Payment Policy

As we’re a very popular choice for travellers we ask that you pay a 50% deposit to guarantee your reservation. If you cancel the booking within 30 days of arrival the deposit is non-refundable. The final payment is required at least 30 days prior your arrival or within 7 days in the case of late bookings.
Failure to make payment in time will result in a complete cancellation of your Bali villa booking. All payments are subject to the addition of applicable bank charges including a 3% credit card fee if you wish to use one. We provide a full invoice upon booking to use for tax purposes.

Booking Changes

Once your reservation has been confirmed, any changes attract a $50USD administration fee and are subject to approval by the villa’s owner. We like to be flexible whenever possible so give us enough notice and we’ll do our best to accommodate your needs.

Cancellation policy

When a cancellation occurs less than 30 days prior to arrival; the cancellation fee will be equal to the deposit (50% of the total amount). If you cancel 14 to 30 days prior to expected arrival, a cancellation fee of 75% of the total amount will be charged. When the cancellation occurs within 14 days prior to arrival the total amount will be charged.

Complains

At Villa Ayu, we strive to be of service in any way possible. If you encounter any issues feel free to ask our staff who will do their best to resolve them for you. Should that not be possible please take up your concern with the villa manager. If a satisfactory solution cannot be found, please feel free to report this to the bookings agent.

After a settlement and solution are accepted, your case cannot be reopened at a later stage. No liability shall arise beyond the refund of the monies paid. The agency will not honour complaints from a client upon departure or after their return home when it is no longer possible to investigate the complaint effectively.